Automatic Meter Reading
An extremely valuable asset to the Canadian Valley Electric Cooperative is the automated meter reading (AMR) system we began installing in 2000. With this system, we have the ability to read any powered residential meter at any time, so we take hourly readings. This gives us up-to-date information to better analyze usage and determine which equipment best serves our members. It also gives members the ability to track usage using the MDM explorer.
A Canadian Valley Electric member may be required to post a security deposit, calculated at one-sixth of the annual billing, which is equal to two months of bills. Deposits on Residential Accounts will automatically be refunded after a one-year anniversary date of the account showing a satisfactory payment history (no more than two late payments, no dishonored payment, no non-payment disconnects within that 12-month period). Deposits for Residential Accounts, that do not qualify for early refund, and all Commercial Accounts are held until the discontinuance of electric service and the full settlement of the account.
Canadian Valley Electric offers five convenient ways to pay:
- Pay in person
- Mail in your payment
- Pay by phone 24/7 by calling 855-875-7166
- Pay online
- Automatic payments
We offer 32 locations, not including CVEC offices, so no matter where you live you will always be close to a pay station. (see map below)
Don't feel like going outside? CVEC has that covered with SmartHub. With SmartHub, you can make a one-time-payment using a credit or debit card.
Technology not your thing? CVEC has that covered as well with good old-fashioned snail mail.
We also offer one-time and recurring payment options with SmartHub, and traditional mail-based bill-paying options. Contact customer service for more information.